Refund and Returns Policy

REFUND AND RETURNS POLICY - BIOOAT Health Care

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. INTRODUCTION

At BIOOAT Health Care, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines our return and refund procedures.

2. RETURN ELIGIBILITY

2.1 Time Frame

  • Products may be returned within 7 days from the date of delivery
  • Returns requested after 7 days will not be accepted

2.2 Product Condition

To be eligible for a return, products must be:

  • ✓ Unopened and unused
  • ✓ In original packaging with all seals intact
  • ✓ In the same condition as received
  • ✓ With original labels, tags, and documentation
  • ✓ Accompanied by the original invoice/receipt

3. NON-RETURNABLE ITEMS

For hygiene, safety, and quality reasons, the following items CANNOT be returned:

❌ Opened or used products
❌ Products with broken seals or tampered packaging
❌ Products without original packaging
❌ Damaged products due to misuse or negligence
❌ Custom-manufactured or personalized products
❌ Private label or contract manufactured products (subject to separate B2B agreement)
❌ Products purchased during clearance/final sale (if applicable)

4. REASONS FOR RETURNS

We accept returns for the following reasons:

4.1 Accepted Reasons

✓ Product received is defective or damaged

✓ Wrong product delivered

✓ Product does not match description on website

✓ Quality issues (manufacturing defects)

✓ Expired or near-expiry products received

✓ Change of mind (if product is unopened)

4.2 Return Approval Required

  • All returns must be pre-approved by contacting our customer service team
  • Returns sent without prior approval may not be processed

5. HOW TO INITIATE A RETURN

Step 1: Contact Us

  • Email: sales@biooathealthcare.com
  • Phone: +91 8390072676
  • Provide: Order number, product details, reason for return, and photos (if damaged/defective)

Step 2: Get Return Authorization

  • Our team will review your request within 24-48 hours
  • If approved, you will receive a Return Authorization (RA) number and return instructions

Step 3: Pack the Product

  • Pack the product securely in original packaging
  • Include the original invoice and RA number
  • Use a trackable shipping method

Step 4: Ship the Product

  • Ship to the address provided in return authorization
  • Keep the tracking number for reference

6. RETURN SHIPPING COSTS

6.1 Customer Responsibility

  • Return shipping costs are borne by the customer for:
    • Change of mind returns
    • Non-defective products
    • Personal preference issues

6.2 Our Responsibility

  • We cover return shipping costs for:
    • Defective or damaged products
    • Wrong products delivered
    • Quality/manufacturing issues

6.3 Shipping Method

  • Use a trackable, insured shipping method
  • We are not responsible for products lost or damaged during return transit
  • We recommend insuring high-value returns

7. INSPECTION AND PROCESSING

7.1 Inspection Timeline

  • Once we receive your return, we will inspect it within 2-3 business days
  • You will be notified via email about the approval or rejection of your return

7.2 Rejection Reasons

Returns may be rejected if:

  • Product is opened, used, or damaged
  • Packaging is missing or damaged
  • Return is received after 7-day window
  • Product does not match the original item sent
  • Return was not pre-authorized

8. REFUND POLICY

8.1 Refund Processing Time

  • Approved refunds will be processed within 7-10 business days after receiving the returned product
  • Refunds will be issued to the original payment method used during purchase

8.2 Refund Amount

  • Full Refund: For defective, damaged, or wrong products (including shipping costs)
  • Partial Refund: Product price only (excluding original shipping costs) for change of mind returns
  • No Refund: If return is rejected due to non-compliance with policy

8.3 Payment Method Timeline

Depending on your payment method, refunds may take additional time to reflect:

  • Credit/Debit Card: 5-7 business days after refund processing
  • Net Banking: 3-5 business days
  • UPI/Digital Wallets: 2-4 business days
  • Cash on Delivery: Bank transfer within 7-10 business days (provide bank details)

8.4 Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error (wrong/defective product)
  • Return shipping charges are refunded only for defective or incorrectly shipped products

9. EXCHANGES

9.1 Exchange Policy

  • We currently do not offer direct product exchanges
  • If you wish to exchange a product:
    • Return the original product following this policy
    • Place a new order for the desired product

9.2 Exception for Defective Products

  • For defective products, we may offer a direct replacement at our discretion
  • Contact customer service for replacement options

10. DAMAGED OR DEFECTIVE PRODUCTS

10.1 Reporting Timeline

  • Report damaged or defective products within 48 hours of delivery
  • Provide clear photographs showing the damage/defect
  • Include packaging photos if applicable

10.2 Resolution Options

For damaged or defective products, we offer:

  • Full refund (including shipping costs)
  • Replacement product (if available)
  • Store credit for future purchases

10.3 No Return Required

  • In some cases of minor defects, we may offer a partial refund without requiring a return
  • This is evaluated on a case-by-case basis

11. WRONG PRODUCT DELIVERED

11.1 Our Responsibility

If you receive the wrong product:

  • Contact us immediately with order details and photos
  • We will arrange return pickup at no cost to you
  • We will ship the correct product or provide a full refund

11.2 Verification Required

  • Please verify your order upon delivery
  • Check product details against your order confirmation

12. CANCELLATION POLICY

12.1 Before Shipment

  • Orders can be cancelled before shipment without any charges
  • Contact us immediately at sales@biooathealthcare.com or +91 8390072676
  • Full refund will be processed within 5-7 business days

12.2 After Shipment

  • Once the order is shipped, cancellation is not possible
  • You may refuse delivery and follow the return process
  • Standard return policy applies

12.3 Prepaid Orders

  • Cancellation of prepaid orders before shipment: Full refund
  • Cancellation after shipment: Follow return policy

12.4 Cash on Delivery (COD) Orders

  • COD orders can be cancelled anytime before dispatch only.

13. BULK/B2B ORDERS

13.1 Separate Terms

  • Returns and refunds for bulk orders (wholesale, distributor, private label) are subject to separate agreements
  • Contact our B2B team for specific terms

13.2 Quality Issues

  • Bulk orders with quality issues will be addressed based on the manufacturing agreement
  • Certificate of Analysis (CoA) disputes require laboratory verification

14. CUSTOMER RESPONSIBILITIES

To ensure smooth return processing:

✓ Initiate return request within 7 days of delivery

✓ Obtain Return Authorization before shipping

✓ Pack products securely with all original materials

✓ Use trackable shipping method

✓ Provide accurate contact and bank information (for refunds)

✓ Retain proof of return shipment until refund is received

15. OUR COMMITMENT

At BIOOAT Health Care, we commit to:

✓ Respond to return requests within 24-48 hours

✓ Process approved returns within 7-10 business days

✓ Provide clear communication throughout the process

✓ Handle all returns fairly and professionally

✓ Continuously improve our products and services based on feedback

16. CONTACT US FOR RETURNS

For any questions or to initiate a return, please contact us:

BIOOAT Health Care – Customer Service

Email: sales@biooathealthcare.com
Phone: +91 8390727626
Address: S. No. 116, Godown No. 4, Near Chavan Baug, Dhayri, Pune, Maharashtra, India. 411041

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

What to Include in Your Email:

  • Order Number
  • Product Name and Quantity
  • Reason for Return
  • Photos (if damaged/defective)
  • Preferred Resolution (refund/replacement)

17. POLICY UPDATES

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically.

THANK YOU FOR CHOOSING BIOOAT HEALTH CARE

We value your trust and are committed to your satisfaction. If you have any concerns or questions about returns and refunds, our customer service team is here to help.