Terms & Conditions

Terms & Conditions - BIOOAT Health Care

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. AGREEMENT TO TERMS

By accessing and using the BIOOAT Health Care website [www.bioathealthcare.com] (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of these Terms, you may not access the Site or use our services.

2. DEFINITIONS

  • “We,” “Us,” “Our” refers to BIOOAT Health Care
  • “You,” “User” refers to the individual accessing the Site
  • “Products” refers to all Ayurvedic products offered by BIOOAT
  • “Services” includes product sales, private label manufacturing, and related services

3. USE OF THE SITE

3.1 Eligibility

You must be at least 18 years old to use this Site or make purchases. By using the Site, you represent and warrant that you are of legal age.

3.2 Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to provide accurate, current, and complete information
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

3.3 Prohibited Activities

You agree NOT to:

  • Use the Site for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Engage in any activity that disrupts or interferes with the Site
  • Use automated systems (bots, scrapers) without our written permission
  • Misrepresent your identity or affiliation

4. PRODUCTS AND SERVICES

4.1 Product Information

  • We strive to display accurate product information, including descriptions, images, and prices
  • We do not warrant that product descriptions or other content are error-free
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
  • Product availability is subject to change without notice

4.2 Pricing

  • All prices are listed in Indian Rupees (INR) unless otherwise stated
  • Prices are subject to change without prior notice
  • We reserve the right to modify or discontinue products without liability
  • Promotional offers are subject to specific terms and conditions

4.3 Product Use and Safety

  • Products are for external use only unless specified otherwise
  • Follow all usage instructions provided on product labels
  • Discontinue use if irritation or allergic reaction occurs
  • Consult a healthcare professional if you have any medical conditions
  • Keep products out of reach of children
  • Not intended to diagnose, treat, cure, or prevent any disease

5. ORDERING AND PAYMENT

5.1 Order Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order
  • Reasons for cancellation may include product unavailability, pricing errors, or suspected fraud
  • You will receive an order confirmation email upon successful order placement

5.2 Payment Terms

  • Payment must be made in full at the time of ordering
  • We accept payments via credit/debit cards, net banking, UPI, and other specified methods
  • All transactions are processed through secure payment gateways
  • You represent that you have the legal right to use any payment method provided

5.3 Payment Security

  • We use industry-standard SSL encryption for payment processing
  • We do not store complete credit card information on our servers
  • Payment information is processed by certified third-party payment processors

6. SHIPPING AND DELIVERY

6.1 Shipping Policy

  • Shipping charges are calculated based on location and order value
  • Estimated delivery times are provided at checkout but are not guaranteed
  • We are not responsible for delays caused by courier services or force majeure events
  • International shipping may be subject to customs duties and taxes (payable by customer)

6.2 Risk of Loss

  • Risk of loss and title for products passes to you upon delivery to the carrier

6.3 Delivery Issues

  • If products are damaged during shipping, contact us within 48 hours of delivery
  • Provide photographic evidence of damaged products for claims processing

7. RETURNS AND REFUNDS

7.1 Return Policy

  • Products may be returned within 7 days of delivery if unopened and in original condition
  • Personalized or custom-manufactured products cannot be returned
  • Return shipping costs are the responsibility of the customer unless the product is defective
  • Refunds will be processed within 7-10 business days after receiving the returned product

7.2 Non-Returnable Items

  • Opened or used products (for hygiene and safety reasons)
  • Products without original packaging and labels
  • Products damaged due to misuse or negligence

7.3 Refund Process

  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Our Rights

  • All content on the Site, including text, graphics, logos, images, and software, is owned by BIOOAT Health Care
  • Content is protected by Indian and international copyright, trademark, and intellectual property laws
  • Trademarks “BIOOAT” and “BIOOAT GR™” are registered trademarks of BIOOAT Health Care

8.2 Limited License

  • We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal purposes
  • You may not reproduce, distribute, modify, or create derivative works without our written permission

8.3 User-Generated Content

  • By submitting reviews, comments, or feedback, you grant us a perpetual, royalty-free license to use such content
  • You represent that you own or have rights to any content you submit

9. DISCLAIMERS AND LIMITATIONS

9.1 Medical Disclaimer

  • Our products are Ayurvedic proprietary medicines and wellness products
  • Products are not intended to diagnose, treat, cure, or prevent any disease
  • Consult a qualified healthcare professional before using if you have medical conditions
  • Results may vary from person to person
  • We are not responsible for allergic reactions or adverse effects from product use

9.2 No Warranties

THE SITE AND PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of information

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product or service
  • We are not liable for unauthorized access to your data or force majeure events

10. INDEMNIFICATION

You agree to indemnify and hold harmless BIOOAT Health Care, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your use of the Site or products
  • Your violation of any third-party rights
  • Your submission of false or misleading information

11. PRIVATE LABEL / CONTRACT MANUFACTURING

11.1 Separate Agreement

  • Private label and contract manufacturing services are subject to separate written agreements
  • These Terms apply in addition to any specific manufacturing agreements

11.2 Confidentiality

  • Both parties agree to maintain confidentiality of proprietary formulations and business information
  • Non-disclosure agreements may be required for custom formulations

11.3 Quality Assurance

  • Products manufactured will meet specified quality standards as per agreement
  • Certificate of Analysis and batch documentation will be provided

12. GOVERNING LAW AND JURISDICTION

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

12.3 Dispute Resolution

  • We encourage resolving disputes amicably through direct communication
  • If unresolved, disputes may be settled through arbitration in Pune, India
  • Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after modifications constitutes acceptance of the updated Terms.

We will notify users of significant changes via:

  • Email notification
  • Prominent notice on the Site
  • Updated “Last Updated” date

14. TERMINATION

14.1 Our Right to Terminate

We may terminate or suspend your access to the Site immediately, without prior notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • At our sole discretion for any reason

14.2 Effect of Termination

  • Your right to use the Site will immediately cease
  • All provisions that should survive termination shall remain in effect
  • Outstanding payment obligations remain enforceable

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies posted on the Site, constitute the entire agreement between you and BIOOAT Health Care regarding use of the Site.

17. CONTACT US

For questions about these Terms and Conditions, please contact us:

BIOOAT Health Care

Email: sales@biooathealthcare.com
Phone: +91 8390727626
Address: S. No. 116, Godown No. 4, Near Chavan Baug, Dhayri, Pune, Maharashtra, India. 411041

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

18. ACKNOWLEDGMENT

BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.